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Instant Support

General

Are replacement parts available for my Instant product?

For replacement parts and accessories, click here to see if they're available for your model.

Is the temperature in celcius or fahrenheit?

The default temperature setting on all products launched in Australia and New Zealand in celsius.

Do I need to purchase any accessories before I can use my Instant™ or Instant Pot® appliance?

No, everything you need to get cooking will come in the box.

Where can I find recipes? Is there an app?

The Instant Brands Connect App is available to download on the Apple Store or the Google Play Store. Or, visit our recipe listings on our website here.

Air Fryers

How do Air Fryers work?

Air fryers use a powerful fan to circulate hot air around food to quickly brown and give it a distinctive crispy, deep-fried flavour and texture without the deep frying. The Vortex reaches a maximum temperature of 205°C / 400°F.

In Air Fryer a healthier food cooking option than deep frying?

Yes! Air frying is a healthier choice in food preparation. Instead of submerging food in oil or fat, simply toss your food in a small amount of oil (as little as 2 tablespoons) to create beautiful, crispy golden French fries, chicken wings, fish and courgette sticks, mushroom caps, and much more.

Do I need to preheat my Air Fryer?

We recommend preheating the Air Fryer as most food items benefit greatly from the immediate high heat of a preheated cooking chamber — preheating only takes 5 minutes!

My food is not crispy? What am I doing wrong?

Your Vortex™ air fryer is designed to produce deep-fried results without being submerged in oil, but it may need some help from you:

  • Pat dry moist food (like potato or zucchini sticks) with a paper towel
  • Toss your food in up to 2 tablespoons of oil
  • Preheat the air fryer to blast your food with hot air
  • Turn or toss your food in the basket when reminded

Always follow a trusted recipe when air frying.

What can I bake in the Vortex air fryer? Do I need a special baking dish?

Anything you can bake in an oven, you can bake in your Vortex air fryer! You can use any oven-safe baking dish that fits in the air fryer. Just ensure to leave room for air to circulate freely.

What happens if I don't turn my food when reminded to?

Depending on the Smart Program, the Vortex may beep part way through to remind you to turn your food. If you don't remove the air fryer basket, the air fryer continues cooking at the selected temperature until the timer completes.

Depending on the food item, failing to turn your food may result in uneven cooking, Refer to the troubleshooting table in your units user manual for further assistance. 

Will the Vortex ClearCook 5.7L basket fit inside the Vortex Plus 5.7L?

No, the Vortex Plus 5.7L is slightly wider than the Vortex ClearCook 5.7L so the basket will not fit. Only use the replacement cooking basket 210-0046-01 inside the Vortex Plus 5.7L.

What is an Instant™ Air Fryer Oven?

Instant™ air fryer ovens are large-capacity appliances that rapidly circulates hot air to quickly cook and crisp large food items. It can be used in place of a deep fryer, using minimal amounts of oil for the same tasty crunch!

Learn more about our Instant™ Vortex™ Air Fryer Ovens!

Multi-Cookers

What are the benefits of Pressure Cooking?

Pressure cooking has many advantages, among which is saving time and energy, preserving nutrients and eliminating harmful micro-organisms from food.

Why do I need to do the initial test run?

The Initial Test Run helps you become familiar with how your Instant Pot works, ensures the cooker is operating at peak performance, and sterilizes the cooking chamber so you can start preparing your delicious dishes right away.

Are there an foods I can't put in the Instant Pot?

Ingredients that are high in sugar content may trigger the burn warning.

We recommend caution when cooking food such as applesauce, cranberries, pearl barley, oatmeal or other cereals, split peas, noodles, macaroni, rhubarb or spaghetti, as they tend to foam, froth or spatter and can cause clogging. When preparing these foods, do not fill the inner pot higher than the — 1/2 line as indicated on the inner pot and followed a trusted recipe.

Note: Regular cleaning of the lid and its parts (e.g., steam release handle, anti-block shield, steam release pipe and float valve) is important for proper function and to ensure the cooker’s longevity.

When should I replace the sealing ring on my Instant Pot?

We recommend to replace the silicone sealing ring every 18-24 months, as they will stretch over time with normal use.Click here to purchase a replacement silicone ring.

How long will my Instant Pot take to pressurise or depressurise?

The time it takes your Instant Pot pressure cooker to pressurise or depressurise will depend on a variety of factors like the contents and their initial temperature. We suggest that the heating cycle may take anywhere from 5-40 minutes.

Why did my Instant Pot foam, froth or spatter when I released the steam?

Certain food (such as applesauce, cranberries, pearl barley, oatmeal, split peas, noodles, etc.) may foam, froth, or spatter, and can clog the steam release pipe and/or steam release valve. Extreme caution must be used when cooking and venting these foods—do not fill the appliance over “— 1/2” line.

Can you pressure cook pasta?

Yes you can. When pressure cooking pasta choose dry noodles with a minimum cooking time of 8 minutes (a shorter time will not pressure cook well), then cut that time in half (8 minutes becomes 4 minutes). Follow your recipe for liquid levels. Submerge pasta if possible, but do not stir.

Do I need to use the steam rack in the Instant Pot?

We recommend using the steam rack to lift foods out of the cooking liquid. This will ensure even heat distribution. Plus it prevent nutrients from leeching into the cooking liquid, and stops burning on the bottom of the inner pot.

What is the default pressure setting in the Instant Pot?

All programs except Rice default to High Pressure. For Rice, the default is Low Pressure.

Can you make yoghurt in the Instant Pot?

Yes you can!

Here are our tips:

  • For extra thick yogurt, run the “Pasteurisation” cycle twice.
  • For a creamy Greek-style yogurt, strain liquid whey from yogurt with a cheesecloth. This thick style of yogurt is ideal as a low-fat cooking substitute for sour cream.
  • Milk must reach a minimum of 161°F / 72°C for 15 seconds for pasteurisation to occur.
  • If using store-bought yogurt as a starter, make sure bacterial cultures are active.· Make yogurt faster by using “ultra-pasteurised” milk and skip the Pasteurisation phase.
  • After fermentation finishes, let your yogurt sit in the fridge overnight to develop the flavour.

Can you sous vide in the Instant Pot?

Yes you can!

Here are our tips:

  • Use high quality, fresh ingredients when cooking sous vide to ensure the best possible flavour.
  • When seasoning with salt, it is better to use less than you might add normally, especially with meats, poultry, and fish. We recommend salting to taste after cooking.
  • Use garlic powder rather than raw garlic. Raw garlic can become bitter and overpowering when cooked sous vide. Pure and high-quality garlic powder will provide the best results. Do not use garlic salt in place of garlic powder!
  • Reverse sear your meat: pat it dry, then briefly sear the exterior with Sear/Sauté, or a cast iron pan, browning torch, or grill.
  • Longer cooking times may alter food’s texture.
  • Thickness of meat should be measured once it has been vacuum-sealed.
  • Thinner cuts of meat will cook faster.
  • If your dish is not going to be consumed immediately, plunge pouches into ice water to reduce temperature quickly, then keep refrigerated until ready to use.

I'm having difficulty closing my Instant Pot lid

Scenario 1 Possible Reason: Sealing ring not properly installed Solution: Reposition sealing ring, ensure it is snug behind sealing ring rack

Scenario 2 Possible Reason: Float valve in the popped-up position Solution: Gently press the float valve downward with a long utensil

Scenario 3 Possible Reason: Contents in cooker are still hot Solution: Turn steam release handle towards “Venting” position, then lower lid onto cooker base slowly, allowing heat to dissipate

I'm having difficulty opening my Instant Pot lid

Scenario 1 Possible Reason: Pressure inside the cooker Solution: Release pressure according to recipe; only open lid after float valve has dropped down.Contents may be under pressure; to avoid scalding injury, do not attempt to force lid open.

Scenario 2 Possible Reason: Float valve stuck at the popped-up position due to food debris or residue Solution: Ensure steam is completely released by quick releasing pressure, then press float valve gently with a long utensil. Open lid cautiously and thoroughly clean float valve, surrounding area, and lid before next use.

There is steam leaking from the side of my Instant Pot lid

Scenario 1 Possible Reason: No sealing ring Solution: Install the sealing ring

Scenario 2 Possible Reason: Sealing ring damaged or not properly installed Solution: Replace sealing ring

Scenario 3 Possible Reason: Food debris attached to the sealing ring Solution: Remove sealing ring and clean thoroughly

Scenario 4 Possible Reason: Lid not closed properly Solution: Open then close the lid again

Scenario 5 Possible Reason: Sealing ring rack is warped or off-centre Solution: Remove sealing ring from lid, check sealing ring rack for bends or warps. Contact Customer Care

Scenario 6 Possible Reason: Inner pot rim may be misshapen Solution: Check for deformation and contact Customer Care

The float valve on my Instant Pot isn't rising

Scenario 1 Possible Reason: Food debris on float valve or float valve silicone cap Solution: Remove float valve from lid and clean thoroughly; perform “Initial Test Run” to check for function and record findings. Contact Customer Care

Scenario 2 Possible Reason: Too little liquid in the inner pot Solution: Check for scorching on bottom of inner pot; remove if necessary.Add thin, water-based liquid to inner pot based on size:3L – 1 cup | 5.7L – 1 1/2 cups | 8L – 2 cups

Scenario 3 Possible Reason: Float valve silicone cap worn, damaged or missing Solution: Install or replace float valve

Scenario 4 Possible Reason: Float valve obstructed by lid-locking mechanism Solution: Tap float valve with a long utensil. If the float valve does not drop, turn the cook cooker off. Contact Customer Care

Scenario 5 Possible Reason: No heat in the inner pot Solution: Perform “Initial Test Run” to check for function and record findings. Contact Customer Care

Scenario 6 Possible Reason: Inner pot base may be damaged Solution: Perform “Initial Test Run” to check for function and record findings. Contact Customer Care

There is steam coming from my Instant Pot steam release valve during cooking

Scenario 1 Possible Reason: Cooker is regulating excess pressure Solution: This is normal; no action required

Scenario 2 Possible Reason: Steam release handle not in “Sealing” position Solution: Turn steam release handle to “Sealing” position

There is an error code on my Instant Pot display and is beeping continuously

Click here to view Error Code details

What is NutriBoost?

Is the stainless steel inner pot nickel free?

Does the stainless steel inner pot have a non-stick coating?

No, the stainless steel inner pot does not have a non-stick coating.

Does the stainless steel inner pot contain nickel?

While cooking food, “burning” appears on the display, what do I do?

Can I cook without the Instant Pot Lid?

Can I put a smaller pot into a larger pot for cooking?

Can I deep fry in the instant pot?

No, it is not recommended to deepfry in the Instant Pot. The temperature settings are not developed for this method of cooking.

Can I put glass or silicon in the instant pot?

Will my instant pot turn off automatically when not in use?

When slow cooking, the cooking progress bar stays in the pre-heating stage for some time. Is it cooking?

What does 7-in-1, 9-in-1, 11-in-1, etc actually mean?

Most Instant Pot® products are categorised by referring to the number of appliances a single Instant Pot®can replace. For example, the Duo™ Plus 9-in-1 replaces the following appliances: Pressure cooker, slow cooker, sauté pan, steamer, rice cooker, yoghurt making and sous vide, steraliser and food warmer.

What makes the Instant Pot® a "smart" cooker?

After lots of testing, we've finally taken the guesswork out of cooking. The Instant Pot® uses pre-programmed cooking instructions for one-touch preparation of various food ingredients and cooking methods. The Instant Pot® also remembers the changes you make to each Smart Program, providing a smarter, more personalised cooking experience.

Which Instant Pot® is right for me?

Most models come in a variety of sizs, measured by their capacity.

  • 3L: Called the ""Mini"", this size is perfect when cooking for just 1 or 2 people, or for preparing side dishes or rice.
  • 5.7L: This size is suitable for feeding up to 6 people and is our most popular size.
  • 8L: Cook for up to 8 people with this size or use it for large batch meal preparation.

Check out all our other Instant™ appliances here.

Can any Instant Pot® be used as a pressure canner?

Pressure canners requires a minimum of 15psi for safe canning of low-acid foods such as meat. Most Instant Pot®electric pressure cookers operate withing a range of 10-12psi, which is safe for water bath canning of high-acid foods such as james and chutney. Modifying cooking times, ingredients or temperatures can be dangerous. Be sure to use the exact time, temperature/pressure and method specified in the recipe to protect the food from harmful bacteria, moulds and enzymes. Read and carefully follow the instructions provided in the (insert ANZ canning guide). The new Instant Pot®Pro Plus is our strongest model, which operates at 15psi. This is the only electric pressure cooker with a dedicated Canning program.

Is cooking in an Instant Pot® Safe?

Yes! At Instant Brands we pride ourselves in designing best-in-class appliances that are dependable, convenient and above all, safe. Instant Pot® electric pressure cookers are designed with at least 10 safety mechanism to ensure your safety. Instant Pot® appliances are certified to meet Australian and New Zealand compliance testing.

Rice & Grain Cooker

What is an Instant™ Rice & Grain Cooker?

The Instant™ Rice & Grain Cooker works just like a traditional rice cooker - only better! Just one button cooks up your favourite type of rice or grain, steams veggies, poaches fish and much more. For details, check out our Instant™ Rice & Grain Cookers here.

What is Carb Reduce?

The Carb Reduce programme cooks rice and uses special technology to reduce the amount of carbohydrates and sugar.​

Carb Reduce results based on 2 cups (uncooked) of long grain white ​rice, long grain brown rice, short grain white rice, arborio rice, and​ basmati white rice varieties, using recommended cooking process​ and water ratio.​​

Results may vary depending on batch quantity and rice variety used.​ Carb Reduce not recommended for long grain white rice variety batches​ greater than 2 cups due to diminished carbohydrate reduction​.

What is the inner pot made from?

Aluminium

What is the coating on the inner pot?

Ceramic

Warranty

Warranty

This Limited Warranty is issued by Instant Brands (Australia) Pty Ltd (Instant Brands Australia) and is effective for one year from the date of original consumer purchase. Proof of original purchase date and return of your appliance is required to obtain service under this Limited Warranty. Return of your appliance to us will be done in accordance with our instructions only. Provided that this appliance is operated and maintained in accordance with written operating instructions attached to or furnished with the appliance or published operating instructions here, Instant Brands Australia will, in its sole and exclusive discretion, either: (i) repair defects in materials or workmanship; or (ii) replace the appliance. In the event that your appliance is replaced, the Limited Warranty on the replacement appliance will expire 12 months from the date of original consumer purchase. We remind you the appliance you purchased is for personal use only (not commercial use). Any modification/alteration or attempted modification/alteration to your appliance will void this Limited Warranty unless such modification/alteration or attempted modification/alteration was expressly authorised by an Instant Brands Australia Representative in writing. This Limited Warranty only covers Instant Brands Australia’s appliances/products and is not extended to any other appliances, products, equipment, components, or devices that you use or may use in conjunction with the Instant Brands Australia’s appliances.

To claim under this Limited Warranty:

  1. Submit a warranty form here
  2. Provide a description of the appliance you believe has malfunctioned due to defective parts or workmanship.
  3. If it is necessary for the appliance to be sent to Instant Brands Australia for repair or replacement, Instant Brands Australia will send you a pre-paid shipping label and you must send the appliance and your dated sales receipt to Instant Brands Australia along with the appliance. If you do not have your dated sales receipt, please advise Instant Brands Australia in advance, and Instant Brands Australia will attempt to verify your purchase.
  4. If Instant Brands Australia determines that the appliance has malfunctioned due to defective parts or workmanship, and is covered under this Limited Warranty, Instant Brands Australia will repair and return the appliance, or send you a replacement appliance, at Instant Brands Australia’s cost.
  5. Any repaired or replaced appliance will be covered by this Limited Warranty for the remainder of the original warranty period or ninety (90) days following your receipt of the replacement or repaired appliance, whichever is greater.
  6. If Instant Brands Australia confirms the appliance has not malfunctioned due to defective parts or workmanship, and/or is in working order, or if proof of purchase is not verified, Instant Brands Australia reserves the right to return the appliance to you at your pre-paid cost. If this cost is not met, Instant Brands Australia reserves the right to dispose of the appliance after 45 days’ notice to you.

Limitation and Exclusions

To the maximum extent permitted by law, the maximum liability of Instant Brands Australia, if any, for any allegedly defective appliance or part shall in no circumstances exceed the purchase price of a comparable replacement appliance or part of the same age.

This Limited Warranty does not cover:

  1. Damage resulting from accident, modification/alteration (unless expressly authorised by an Instant Brands Australia Representative in writing), misuse, abuse, neglect, unreasonable use, use contrary to the written operating instructions attached to or furnished with the appliance or published operating instructions on instantbrands.com.au, normal wear and tear, commercial use, improper assembly by you or anyone, disassembly by you or anyone, repair by you or anyone, failure to provide reasonable and necessary maintenance, force majeure event including but not limited to fire, flood, acts of God;
  2. Repairs where your appliance is used for other than normal, personal use or when it is used in a manner that is contrary to the written operating instructions attached to or furnished with the appliance or published operating instructions here (link to manual page); or
  3. Use of unauthorised parts and accessories, or repairs to parts and systems resulting from unauthorised repairs or modifications/alterations made to your appliance.

The cost of repair or replacement under these excluded circumstances shall be borne by you. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.